Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, not fitted, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@europatruckparts.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@europatruckparts.co.uk.

Damages and issues

All items delivered by carrier must be fully checked before they are signed for. If an item has arrived with any evidence of damage, it must be clearly signed for as damaged at the time of delivery. Notification of any damage must be received by Europa within 24 hours of delivery in order to enable us to lodge a claim with the carrier. Any damaged items will be required to be returned so they can be inspected by the carrier so please retain the item and original packaging until we have notified you of the next steps.

We are unable to credit or exchange any damaged items if the above procedures have not been strictly adhered to. Applicable Consumer Law applies at all times.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Surcharges

All reconditioned parts will incur a surcharge as the old unit is to be returned to us in a serviceable condition.

If the item is deemed to be not in serviceable condition by Europa Truck Parts and / or the Manufacturer / Supplier, then the full surcharge amount will be applied to the relevant customer account. 

Some new parts are subject to surcharge (including, but not exclusively, clutches, starter motors, alternators and air brake equipment). Please contact us before you make a purchase if you wish to confirm the part you require is subject to surcharge and / or to check the surcharge amount. 

Due to the ever changing marketplace and supply contracts, Europa are unable to categorically state within the individual part details whether and at what point any particular part is subject to a surcharge, as such we reserve the right to apply the appropriate surcharge  / terms to your account without specific notification.  

Old Unit Policy

All surcharged items must be returned within 8 weeks of receipt of goods in order to receive the full surcharge amount.

All items returned after this 8 week period will incur a 25% deduction on the surcharge returned.

All reconditioned items supplied must be in a serviceable condition, if the item is not in a serviceable condition then the full surcharged amount will be retained.

Once Europa have deemed the part to be acceptable then we shall contact you via email to sort out how you would like to receive your refund, i.e. the same method made to make the original payment.