Privacy Policy & G.D.P.R

Europa Truck Parts is committed to protecting your personal data and we respect your right to privacy and control of your personal data.  This Privacy Policy clearly outlines the type of information that we collect about you, how we use the information, who we share it with and the circumstances when we share it, how we keep it secure and how you can access it.

The Policy will continue to apply even if you end your agreement with us, to continue to protect your data.

This Policy should be read with your contract Terms and Conditions, which includes specific information about the use and disclosure of your information.

Our primary reason for the collection of personal data will mean that we are able to invoice your compnay promptly and also to keep you informed of any changes to the accounts or our privacy policy.

Please respond via email to accounts@europatruckparts.co.uk if you DO NOT CONSENT and we will address any concerns you have. If we do not hear from you, we will assume you consent to us holding your data.


1.The types of personal information we collect

Information that you provide to us

When you fill in an application form for a trade account with us you and you contact us by phone or e-mail, you are providing us with your personal information.  The extent of information that you provide to us will depend on the reason that you’re providing it to us, but could include the following:

  • Personal details such as your name, date of birth, business name;
  • Contact details such as your address, business address, email address and telephone number;
  • Information concerning your identity, such as photo identification, passport information, driving licence, utility bills and nationality.
  • Information about your business such as VAT number, registered company number and your position within the business
  • Financial data, such as bank account details.

Information that we collect about you

We collect information on your products and services with us and your interaction with us through our website, social media channels and Customer Service teams.

  • Products and services that you have with us are recorded with your account and include hardware models or software versions, account identification numbers, transaction records, payment records, length of contract and associated financial terms of those contracts
  • Information we use to identify and authenticate you such as your Merchant Identification Number or customer account number
  • Records of correspondence between you and us such as letters, emails, call recordings, live chat, social media communications.
  • Marketing and Sales information to record your preferences
  • Cookies and similar technologies via our website to recognise you and remember your preferences to tailor content that is provided to you. You can see more on data we capture in our Cookie Policy


2. How we use your personal information

We will only use your personal information where you have clearly given us permission to do so, or if there is another lawful reason for using it.  The reasons include the following:

  • To allow us to fulfil a service under an agreed contract
  • To comply with our legal obligations
  • To pursue our legitimate interests
  • To establish, exercise or defend our legal rights

The reasons that we will use your information include:

  • To deliver products and services
  • For payment processing
  • To notify you of any changes to products or services
  • To understand how you use your products and services
  • To ensure security and business continuity for you
  • To implement product and service improvements
  • To carry out data analytics so that we can better understand your circumstances and preferences to provide you with the best advice for your business
  • To improve our website and ensure that content is presented in the most effective way and to keep it safe and secure
  • To correspond with any third-party intermediaries and suppliers
  • To recover money from you which you owe (if your account is in arrears or products haven’t been returned, as determined by the contractual agreement)


3. The lawful basis for using your personal information

There are different lawful bases that we rely on to use your personal information:

Contractual: The personal data that we hold about you is required for the purposes of delivering the contractual agreement that we have with you.  For example, processing payments, delivering your service and updating you on any changes to the agreement.

Legitimate interests: We may use your personal information for legitimate interests, for example to improve our products and services or to notify you about relevant products and services that we genuinely believe to be of interest to you and your business.  Where we believe it is appropriate, we will provide an opt-out option so that you can maintain control over how we use your information.


4. Where we store your personal information

Any personal data that you give us is stored on our secure server.


5. How long we’ll keep your information

We will keep your data in line with our data retention policy:

Any personal identification (ID) required for application purposes will be destroyed after 30 days of the application being processed

Any account and transactional information associated with products and services will be kept for 7 years from the time your agreement has ended with us.  This is for legal and regulatory requirements relating to financial data.  We also may need the information for our legitimate purposes to deal with any disputes or concerns that may arise with your account.


6. Your rights

To ensure that you have control over the information that we hold about you, there are a number of rights that you have:

  • You have the right to request access to the personal data that we hold about you and understand how we process it.
  • In some circumstances you have the right to withdraw your consent to us processing your information, however if we have other legitimate reasons to process your data, such as contractual reasons, we may continue to use your personal data.
  • You have the right to request your data be supplied to you in a commonly used and machine-readable format.
  • You may ask us to update your information if you believe it is incorrect or incomplete.
  • You have the right to ask us to delete your information. We will keep required data in line with our data retention policy as we may be entitled to or required to.

For any requests related to your rights noted above, please send an email to the Data Protection Officer at accounts@europatruckparts.co.uk


7. Changes to our Privacy Policy

Any changes that we make to our Privacy Policy in the future will be posted on this page and if we feel it’s necessary, we’ll email you about updates. Please check back frequently to see any updates or changes.


8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to accounts@europatruckparts.co.uk

           

Contact us

Europa Truck Parts Ltd
Valley Road

Station Road Ind Est 
Wombwell Barnsley

S73 0BS

Tel: 01226 755123

Tel/Fax: 01226 754426

E-mail: sales@europatruckparts.co.uk

 

 

Opening hours

8.00 a.m. to 6 p.m

But feel free to call anytime.

 

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